Last updated: 2025. This policy explains what personal data jlok collects from players in the Philippines, how we use it, and the rights you have over your information. By registering an account, you agree to the practices described here.
1. Information We Collect
When you register on jlok, we collect the personal details you provide, including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. We also collect account activity data such as login timestamps, betting history, deposit and withdrawal records, and device information used to access the platform. Technical data — including your IP address, browser type, and operating system — is automatically recorded each time you visit our site or use our mobile app. We may also collect information you voluntarily provide when contacting our support team, such as the content of your messages and any attachments you send. All data collection is limited to what is necessary to operate your account, process transactions, and comply with applicable Philippine regulations. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.
2. How We Use Your Information
Your personal data is used primarily to create and manage your jlok account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our services or policies. Betting and transaction history is used internally to detect unusual activity, prevent fraud, and ensure the integrity of our platform for all players. Aggregated and anonymised usage data may be used to improve our website, mobile app, and overall user experience — this data cannot be used to identify you individually. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have opted in to receive promotional communications, we may use your email or mobile number to send relevant offers, which you can unsubscribe from at any time.
3. Sharing Your Data
jlok does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — strictly under confidentiality agreements and only to the extent necessary to perform their services. In cases where we are legally required to do so, we may disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies. If jlok undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change. All third-party partners we work with are required to handle your data in accordance with applicable data protection laws and our own privacy standards. We conduct periodic reviews of our data-sharing arrangements to ensure ongoing compliance and accountability.
4. Cookies and Tracking
Our website and mobile app use cookies and similar tracking technologies to maintain your session, remember your preferences, and improve platform performance. Essential cookies are required for the site to function correctly and cannot be disabled without affecting your ability to log in or place bets. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement — these are anonymised and do not track you across other websites. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your account or betting activity. We do not use third-party advertising cookies or allow external ad networks to track your behaviour on jlok. Our cookie practices are reviewed regularly to ensure they remain proportionate and transparent.
5. Data Security
We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security assessments and promptly address any vulnerabilities identified. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities in accordance with applicable law. While we work hard to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password for your jlok account.
6. Your Rights
As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of it at any time. You may also request that we correct inaccurate or incomplete information, or that we delete your data where there is no longer a legitimate reason for us to retain it. If you wish to withdraw your consent for any data processing activity that is based on consent, you may do so without affecting the lawfulness of processing carried out before your withdrawal. You have the right to object to processing carried out for legitimate interests and to request that we restrict processing in certain circumstances. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine data protection requirements.
7. Updates to This Policy
jlok may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or in-app notification. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have questions about any aspect of this policy, our FAQ page may have the answer. You can also reach our support team directly using the contact details provided in the footer below.
If you want to know more about how jlok handles your personal information, check our FAQ for plain-language answers. Ready to play? Create your free account and start betting on PBA, NBA, and more — all in Philippine pesos.